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Orders & Delivery

Orders & Delivery

Know more about the order and delivery process.

Accounts & Payments

Accounts & Payments

Find out more about your payment options and plans.

Returns & Refunds

Returns & Refunds

Find out how to make a return online, to a store or schedule a pick-up.

Product Information

Product Information

Important info you need to know about shopping with us.

Store & Experience

Store & Experience

Get more information on delivery schedules, charges and more.

Support & Contact

Support & Contact

Learn how to create your account and update your information.

Store Credit Points

Store Credit Points

Discover how our award-winning loyalty programme works.

Help Center > Orders & Delivery
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Orders & Delivery

Orders can be placed directly on our website and app by browsing your favorite products, adding them to cart, and completing the checkout process. Our easy interface guides you every step of the way to make shopping seamless.

Delivery is free of charge. Orders are generally delivered within 4 to 10 days after
shipping. The standard processing time for orders is 2 to 3 days.

You can request an address change by contacting our support team promptly after ordering. We’ll do our best to accommodate your request if your order hasn’t shipped yet.

Yes, Home Essentials offers free shipping on all orders, making it easier and more
affordable to have your favorite home essentials delivered to your doorstep.

Help Center > Accounts & Payments
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Accounts & Payments

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy exclusive offers from Home Essentials.

We accept all major debit/credit cards, Net Banking, UPI, and a variety of wallet options. All payments are securely processed through trusted gateways.

Yes! We offer Cash on Delivery on eligible orders across most regions in India for your convenience.

Help Center > Returns & Refunds
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Returns & Refunds

We offer exchange/replacements as per the following criteria -

a. Product received is damaged

b. Color received is different from your order

c. Variant is different from your order

d. Wrong product is delivered

If still you are not satisfied from above scenarios, please feel free to contact our
customer services via mail or message. For more details, please click here.

Refund is done if the users have met the following scenarios -

a. Product is Out of Stock - Refund
will be done by our team post your request in your original source of payment
or as credit points within 5-6 days

b. Damaged Product- Refund will be done
by our team post your request in your original source of payment or as credit
points within 5-6 days

Please note, refunds are processed as store credits points only after we receive the
returned product in its original condition.

Products are eligible for return, exchange or refund only if they are incorrect, have
genuine manufacturing defects, are damaged upon delivery, have missing parts or accessories, or if the quality is unsatisfactory. Requests must be made within 72 hours of delivery with supporting photos and original packaging.

You can raise a request via our WhatsApp Support, email at support@homeessentials.in, or call 08047492290 within 72 hours of delivery. Provide your order ID and upload 4-5 photos showing the product and packaging condition to be eligible. For more details, please click here.

Once the product is picked up, refunds or store credit will be processed within 5 working
days. Exchange shipments are sent 6-7 working days after receiving the returned
product.

Refunds are issued as Home Essentials store credits or gift cards that you can redeem on future purchases via HomeEssentials.in after receiving the returned item.

Orders can be canceled only if they have not yet been packaged for dispatch. To request a
cancellation, please contact our customer care team via email or message. For
more details, please click here.

We ship across most pin codes in India with a delivery timeline of 4-7 days. You can track your order via WhatsApp updates or the tracking option on our website. Currently, we do not offer international shipping. For more details, please click here.

Reverse pickup for returns is arranged within 4-5 working days from the request date. For exchanges, replacements are shipped 4-5 working days after we receive the returned item.

Help Center > Product Information
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Product Information

Product availability is updated real-time on our website and items marked “In Stock” can be ordered immediately.

Many of our items come with a standard manufacturer’s warranty. Please refer to individual product details for warranty periods and support coverage.

Help Center > Store & Experience
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Store & Experience

Yes! Visit our new stores in Gwalior and Gurgaon to explore our full range, enjoy demo displays, and get personalized recommendations from our team. Use the Store Locator on our website to find your nearest location.

We do not offer Gift Cards at this moment

Help Center > Support & Contact
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Support & Contact

Our team is available via email, phone, and live chat. Visit the ‘Contact Us’ section on our website for all available options and support timings.

After placing an order, you’ll get an email and SMS with your tracking link. You can also log into your account and track your orders in real time.

Help Center > Store Credit Points
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Store Credit Points

Store Credit Points are a value we offer to customers whose orders have issues matching the order value. These points act as a store currency that can be redeemed on future purchases at Home Essentials, providing a flexible and convenient alternative to direct refunds.

Store Credit Points can be applied only when you shop through a registered account using the mobile number linked to your credits. They can be redeemed during checkout to reduce the payable amount on eligible products.

Store Credit Points can only be redeemed through our website and mobile application.
They are not valid for use in physical store outlets.

Store Credit Points are provided specifically when we resolve an order issue that matches the order value, such as cancellations or returns where a direct refund isn’t processed immediately. This ensures you maintain full value with an easy way to shop again.

Store Credit Points remain valid for a certain period from the date of issue. We recommend checking your account or contacting customer care for details on the expiration timeline so you can make the most of your credits.

Most Popular Questions

  • How can I place an order with Home Essentials?

  • Do I need to create an account to shop?

  • What is your exchange/replacement policy?

  • How are refunds given?

  • How can I track my order?

  • What are Store Credit Points?

  • How can I use my Store Credit Points?